Technical Support Engineer
Job Description
Cloudflare’s Customer Support Team is the frontline of our mission to make the internet better, safer, and more reliable. We help solve complex problems, answer technical inquiries, and assist customers—from individual WordPress bloggers to large enterprise clients handling petabytes of traffic. Acting as the real-time voice of the customer, we provide valuable insights to shape Cloudflare’s future products and services.
As a Technical Support Engineer, you’ll work closely with customers, troubleshooting technical issues and collaborating with our Technical Operations team to ensure the smooth operation of our global distributed network. This role offers a unique opportunity to gain deep insights into Cloudflare’s technology and internet infrastructure, all while delivering exceptional customer support.
Key Responsibilities
- Ability and willingness to work occasional weekends, holidays, and after hours
- You are comfortable communicating in writing and always put the customer first
- You are a motivated self-starter who always looking to expand your skill sets
- You take initiatives and capable of learning new technologies / systems / features with little guidance
- You enjoy troubleshooting and solving unknown technical problems and issues
- You are inquisitive and able to communicate to different kind of audiences
- You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
- You understand how the Internet works
Skill & Experience
- You have experience writing scripts in Bash, Python, JavaScript, or other scripting language.
- You have experience installing and configuring web servers like Apache, Nginx, and IIS
- You are familiar with Cloudflare and have a site actively using our platform.
- You have web development, hosting, or customer support experience.